"Beyond exceptional customer service!!! Although the delay in receiving my very first order was CLEARLY an issue with the USPS, your customer service was exceptional in getting the issue resolved quickly. The customer service alone will insure that I will be a constant repeat customer......it also helps that I have thoroughly enjoyed the juices I have tried so far from my order. Thank you again for great juice and phenomenal customer service." --Customer E-mail, 1/15/15
Their organic e-liquid flavors are potent, clean and exactly what I expect them to be. I do not know of any other e-liquid line that has this kind of consistency. I thank them for what they do. Quality matters the very most to me in a time when quality seems to be all but lost. They are a Class Act. From their flavors to their stellar customer service, speed in fulfillment and shipping…they are the only e-liquid company for me. Thank you. --Customer E-mail, 12/18/14
"I recently wrote a review that when I ordered the eGo-V V3 Mega Battery it died shortly after. After working with the wonderful customer service of this company, I feel like they are the only company I will do business with from now on. A new battery got to me in a flash ( at no additional charge!) and I was kept in the loop every step of the way, including when it was received and the tracking number when it was shipped back. The new battery has been working flawlessly ever since. In all electronics, consumers will face the occasional flawed product; what you really want is a company that doesn't punish the consumer for the inevitable manufacturer mistakes. Special thanks to Patti (customer service agent) who certainly won me over with her genuine, friendly, can-do approach. This battery works with all Kanger products and accessories and holds a charge!! In fact at the end of the day for this heavy vapor there are still two bars, perfect timing to charge and extend your batteries overall life.Happy vaping with this wonderful company. P.S. Try the coconut flavor it's the best I've ever had-out of all flavors anywhere!" --Customer E-mail, 10/23/14
"The caramel apple is amazing! When I took my first puff it tasted like I bit off into a fresh granny smith apple and that was followed by my mouth filling up with caramel. It was a very clean, the apple tasted so real it caused my mouth to water, Annette hit the spot with this custom flavor!" --Customer E-mail, 9/28/14
"I love the clove, it's my favorite! Keep up the good work! I'm super excited every time I get a package from you guys! --Customer E-mail, 9/01/14
"I am emailing you to express to you my gratitude to all who make up your company. This may sound a little over the top, but I would like to explain mostly because you asked me if I would give permission to use my words as a testimonial....I think it so valuable in a time when we have choice in what we smoke that the general population know that at your company ...ORGANIC means JUST THAT! It's crazy what some call "organic". My enthusiasm comes from a bit of an understanding how really quality essential oils are extracted and the best are extracted in the UK. I draw this parallel with you! The proof is in the taste!" --Customer E-mail 8/31/14
"I love you guys....My favorite vape by far! You guys rock!!! --Customer E-mail, 8/7/14
"The support I received regarding steeping and usage recommendations was just as outstanding as the juice I put the recommendations to use on. Elizabeth responded to my request in a timely fashion providing me with a link to one of Annette's blog posts on the subject (which I had somehow missed) as well as offering additional pointers which I could tell were based upon personal experience. In a world filled with choices for the customer, your combination of a superior product and expert support have earned my respect and loyalty and you can count on my continued patronage as well as glowing word of mouth praise. (If you ever decide to discontinue Snake Bite please let me know and I will buy and cellar all that I can afford!) I hope to cross paths with members of your team at West coast vaping events so that I can thank you in person." --Customer E-mail, 3/19/14
"Love your organic e-liquids!! I’m new to vaping but have tried several different brands of liquid and this is by far the BEST out there. I got the melon one (Celestial Honeydew) and OMG it’s amazing. I originally got it in a sample pack along with peach (Perfect Peach) and watermelon (Juicy Watermelon), which are awesome as well but I just ordered a big bottle of the melon today. I can’t wait to get it. Also ordered 2 more sample packs. They are so nice. I don't have to spend money on something I may not like!! Customer service is amazing! Keep up the good work!" --Customer E-mail, 3/18/14
"The Absolute Virgin, three flavor sampler I ordered was fantastic. Customer service has been responsive and highly knowledgeable. I can tell I will be a repeat customer, spreading the good experience to my fellow vapers. Keep it up!" --Customer E-Mail, 3/14/14
"I received my order this morning, and my oh my. This company rules. Bomb flavors, amazing vapor, quality packaging, and glass bottles? HELL YEAH! Keep up the amazing work and there will be yet another lifelong customer from me. Cheers." --Customer E-Mail, 2/27/14
"Just got my order in the mail today, and this is awesome I got a three pack of samplers, and can't wait to order more. My husband wants his own vaporizer after trying it just once! We are fans for life now, thanks so much for providing a 100% organic way to enjoy "smoking", I can't wait to place my next order." --Customer E-mail, 2/25/14
"Thank you so much for the prompt service. The last order I received was amazing, you have a customer for life. I can’t wait to try all of your flavors so far you guys have been amazing all around. I just can't say enough." --Customer E-mail, 2/3/14
"Just a little email written in a bad english (of course, I'm French ;o)) to say congratulations and thank you for your products! I was looking for good organic juices and first ordered Pillow Dreams, Organic Shell Shocked, Organic Original Sin, Hazelnut, Creme Caramel. I am a member of a french forum and decided to review your products because they deserve to be known! So I just made it and I hope this is going to bring you new french customers! Well congratulations again and good luck for your nice business." --Customer E-mail, 2/2/14
"I just wanted to say that I am highly satisfied with my recent order of Vanilla Latte liquid it truly tastes like I am drinking coffee and it blows me away. Keep up the DAMN good work :)" --Customer E-mail, 1/29/14
"I am writing this note just to say thank you for the outstanding products that you have shipped me. I have tried many different e-juices and cannot find ones that compare to your products. I am a restaurant owner as well as a chef and taste is very important to me as well as safety. I find that your juices are clean tasting as well as they hit the flavor mark for me. I have just placed another order which makes three in three weeks. Thank you again for the outstanding quality and I look forward to continuing shopping with you." --Customer E-mail, 1/24/14
"Got your e-liquids 2 days ago and Oh boy they taste like heaven! From now on I am going to get all my e-liquids from just you. Be sure I will tell my friends about your store. Thanks from happy guy in Sweden =)" --Customer E-mail, 1/11/14
"I have tried a lot of your liquids, and there are very few I didn’t like, and many that I love and order repeatedly. You guys have such a great selection, and your weekly deal gets me to try new stuff now that I have some flavors I get regularly. I saw your message about getting some more folks working since you’ve been so busy, and am glad to hear that. I recently saw a few suppliers go out of business with all the pressure that is on the vaporizer community and industry. Please never stop making e-liquid. If everyone else had to close up shop and you guys were still around, I would be ok." --Customer Email, 11/25/13
"I don't usually write to companies, but after trying many, many e-liquid vendors/manufacturers, I have to give credit where credit is due. I have never had such unbelievably pure flavor; in fact, I didn't think it was possible for e-liquid to be so enjoyable. I don't know if it's because it's organic or high quality, but just can't be beaten in terms of flavor, quality, and vapor production. Please don't change anything!" --Customer E-mail, 6/11/13
"Your team was quick to respond to my inquiry, thorough in the information they provided, and polite to boot. That's not an easy find in the online or face-to-face market these days." --Erik, South Carolina, 10/17/12
"Annette, thank you so much for everything! You all truly have the best customer service of anyone I have ever had the pleasure of doing business with! Your attention to customer needs, speedy response and delivery, and overall care for my situation has been top notch and as a result, you have gained my loyalty as a customer. I will be coming back again and again. I will be referring all of my vaping friends to you. By the way the custom flavor you blended for me is great and super clean tasting. I hope you hang on to the recipe card so I can order again. Thank you again for all of your help!" --Eric via e-mail, 4/23/12
"Let me just say that you are completely awesome. I am so overwhelmed by your e-liquid's wonderful, clean taste. You blow every other e-liquid manufacturer out of the water. And that's saying something because I have tried a LOT of vendors." --Joey Monson via e-mail, 10/4/11
"My plan to hold off and use up my big stash (from other suppliers) before ordering more from you has failed. Darn. I find these juices so tasty and potent that nothing else quite measures up after a week of comparison. And as far as adding a PG option, I can only suggest that folks try the current VG line first. With the ability to request personal mixing prefs, I'm in heaven. The organic purity is icing on the cake. End of sermon."
"As everybody else stated you are one of the best vendors to come across. Service and communications are excellent, shipping is as prompt as can be. The juice is clean and clear. Great vapor and throat hit and the flavor is distinct."
"I have to say that so far this is my best experience with trying a new vendor & new flavors to date! I will be ordering from you again for SURE!!"
"I wish you all the best in your business venture. I think you have a great thing going here and I look forward to spending more time with these juices. Great quality and great service. Keep it up!