Shipping & Returns
Shipping and Handling
Virgin Vapor ships all orders, domestic and international, from within the United States. It is our aim to offer the personalized customer service Virgin Vapor is known for, while also bringing you the fast shipping times and guaranteed secure delivery of a much larger company. For domestic orders, shipped within the United States, we offer USPS or FedEx delivery. For international orders, we only ship our products via FedEx. Generally, orders ship within 48 hours, Monday through Friday (PST). Please note we do not ship on weekends.
During holiday and special discount sales, it may take up to four extra days to process your order. Custom orders, for individuals that request we customize an e-liquid flavor, will also take up to four additional days to create this special flavor. To find out more about special offers, be sure to sign up for our newsletter online.
When your order ships you will receive an e-mail notification that includes FedEx tracking information so you can track your package. Also included is a link where you can check the shipment status.
All e-liquids are individually bubble wrapped and then placed within a ziploc bag. Your order is mailed in a padded envelope, or box, depending on the size of your order. FedEx provides insurance and full tracking from the moment your order leaves our warehouse. We recommend you ship your order with FedEx. If you choose USPS shipping, we recommend Priority Mail because it includes insurance coverage against loss or damage. If USPS loses or damages your order you will need to contact USPS directly. Virgin Vapor is not responsible for lost or misdirected packages.
If your package is damaged in transit, it may cause e-liquid to spill. Any spill is contained within the ziploc bag. Please use caution when handling e-liquid spills that contain Nicotine. Nicotine can be absorbed through the skin, so we recommend you use gloves. Please use care to properly dispose of any packaging materials that have been exposed to Nicotine, keeping them away from children and pets.
All international orders are shipped via FedEx, which provides the most secure shipments available, with full tracking and customer service options. We actively work with FedEx to update our shipping forms and codes to enable safe and final shipment to countries outside the U.S.
However, due to currently fluctuating international laws and regulations, as they pertain to the e-cigarette industry and nicotine products, we cannot guarantee shipment to any country outside the U.S. that does not have set laws, clearly defined, for import. If you are aware of restrictions for the import of e-cigarettes or e-cigarette liquid into your country, you are assuming the risk of this order being stopped at customs in your country. Virgin Vapor and FedEx cannot be responsible for packages held, tampered with, or refused at customs. There are no refunds or replacements for orders lost after leaving the United States or confiscated by the customs department in your country.
We do not ship to countries that have banned the sale and import of all e-cigarette hardware, e-cigarette accessories and e-cigarette liquid. Please check your local country regulations prior to ordering.
Returns and Refunds
We do not accept returns or offer refunds on consumable or disposable products such as: e-liquids, e-cigarette cartridges, cartomizers, or atomizers.
We accept returns and offer refunds or exchanges, for products that are defective due to manufacturing or workmanship, upon receipt, if returned within 15 days. We strongly recommend you contact us first at: firstname.lastname@example.org, to see if we can help troubleshoot the problem before returning the product. We will ship replacement items as soon as possible, or issue you a credit for your next purchase (less shipping).
Customer is responsible for return shipping.