Shipping & Returns
Virgin Vapor ships from within the United States. It is our aim to offer the personalized customer service Virgin Vapor is known for while also bringing you the fast shipping times of a much larger company. Orders generally ship within 48 hours (excluding weekends). However, because we're a small company, order fluctuations can extend your shipping time. During sales, it may take up to four extra days to ship your order (to find out about current sales, be sure to sign up for our newsletter). Custom orders (any order that asks us to customize your e-liquid) can also take up to four days to ship. Once your order ships you will receive an e-mail notification that also includes a tracking number so you can track your package (tracking only tracks packages within the Unites States). You can easily check your order status using the link at the bottom of the main page.
All e-liquids are individually bubble wrapped and then placed inside a ziploc bag. Your order is then mailed in a bubble wrap padded envelope or Priority Mail box depending on your choice at check out. We treat your order with care, but we cannot guarantee the USPS will show the same courtesy. We encourage you to purchase insurance in case your order is broken or damaged in transit. The cost of insurance is $1.20 per order for up to $50 worth of insurance and we cover the difference for larger orders. We cannot be responsible for mistakes made by the USPS including misdirected, lost or damaged shipments.
Should the USPS damage your e-liquid order in transit, it can cause e-liquid to spill. Any spill is contained within the ziploc bag. Please use caution when handling e-liquid spills that contain nicotine. Nicotine can be absorbed through the skin so we recommend that you use gloves and you should use care to properly dispose of any packaging materials that have been exposed to nicotine, keeping them away from children and pets.
We do ship internationally. All international orders are shipped via USPS. You will receive a tracking number once your order ships, however, this will only track your package until it leaves the United States. Because there is no way for Virgin Vapor to verify delivery and many countries have postal, customs or delivery problems, we do not guarantee your order will arrive and you must order at your own risk. There are no refunds or replacements for orders lost after leaving the United States or confiscated by the customs department in your country. That said, there has only been three packages out of many hundreds of international orders that the recipient reported did not arrive. We have shipped to Canada, Australia, Greece, Italy, France, South Korea and dozens of other countries without any problems. Please note, we are aware that the UK has recently added a significant tax to e-cigarette products. You can read more on this thread.
If you would like to have your international order guaranteed, it must be sent via Global Express Guaranteed. This is significantly more expensive, but I am happy to arrange this for you if you prefer. Global Express Guaranteed includes package tracking all the way to your destination and all packages are fully guaranteed and will be replaced if lost. Contact us at: firstname.lastname@example.org for more information.
Is there something wrong with your order? Don't fret! We do our best to make things right!
Just e-mail us at: email@example.com and let Kitty know what the problem is and we'll do our best to make you happy!
We will happily accept exchange or return of any products that are defective due to manufacturing or workmanship if returned within 15 days from the date of purchase. Please contact us first to see if we can help you resolve the problem. If your item still isn't working and needs replacement, we'll send you information about where to send it back and get you out a new item as quickly as possible or issue you a credit for your next purchase (less shipping). Customer is responsible for return shipping. We absolutely DO NOT accept returns of e-liquid, cartridges, cartomizers, atomizers or other consumable or disposable products for any reason.