Frequently Asked Questions
Because we’re California folk, we believe everything is better when it’s organic! At Virgin Vapor we use only third party certified organic flavorings. Our e-liquids do not contain any artificial flavorings, artificial colors, artificial sweeteners or any other additives. They are also vegan, GMO-free and contain no sugar or gluten.
While many of our customers come to us for the benefits of going organic, they often don't realize until they taste our e-liquids that organic also just tastes better. If you're used to fake tasting flavors with a chemical aftertaste, you are in for a treat. Virgin Vapor flavors taste just like nature intended!
What are your ingredients?
As users of our own products, we are very particular about what goes into our e-liquid. We believe artificial flavors, artificial colors, artificial sweeteners and other nasty chemicals don't belong in our food, and certainly don't belong in our e-liquid! We disclose every ingredient on each product page so you know exactly what you are vaping.
Our ingredients are simple:
- pharmaceutical grade Kosher nicotine
- organic pharmaceutical grade vegetable glycerin
- pure, distilled water
- certified organic flavors
Some of our organic flavors come in an organic ethyl alcohol base. If you would prefer an alcohol free e-liquid, please order from our Absolute line. On request, we also offer a propylene glycol/vegetable glycerin mix. Our nicotine is 100% USA made from handpicked tobacco leaves grown in North Carolina.
Our e-liquids have tested free of diethylene glycol (DEG) as well as the heavy metals mercury, lead, chromium and cadmium and we adhere to AEMSA’s strict protocols with regular laboratory testing for diacetyl and pentanedione. To top it all off, we package in glass, not plastic, to prevent chemicals such as BPA leaching into your e-liquid.
While all of these things cost us a bit extra, we simply do not skimp when it comes to quality. We promise, you will taste the difference!
What quality controls do you have in place?
Our e-liquids are manufactured in the USA in a dedicated e-liquid laboratory at our commercially zoned facility. We employ a chemist full time in our laboratory to oversee all aspects of product creation, testing and quality control.
We are proud members of AEMSA, the American E-liquid Manufacturing Standards Association, and adhere to their high standards for product quality, safety protocols, regular laboratory testing and good product stewardship. We are completely dedicated to providing the highest quality e-liquids that meet the most rigorous industry standards and are currently undergoing the process of formal certification by AEMSA.
Our facility has been physically inspected by both OSHA and our local Environmental Health Department and our protocols, safe handling procedures, mixing logs, proper use of safety equipment, proper labeling and disposal of hazardous materials were all reviewed during these on-site inspections.
Is your vegetable based e-liquid propylene glycol free?
Yes! Our VG based e-liquid is 100% propylene glycol free. Many e-liquids are advertised as being vegetable glycerin based, yet they still contain propylene glycol. This is because the majority of flavorings used in most e-liquids come in a propylene glycol base, so you're still inhaling the propylene glycol added with the flavorings. Our flavorings do not contain PG, giving you a true, 100% propylene glycol free e-liquid.
However, we also offer the choice of a VG/PG mix upon request for those who prefer it. Just chose your desired ratio from the drop down menu.
We custom thin our VG based e-liquids with pure, distilled water in order to mimic the thinner viscosity of PG. This prevents the problems many users experience with VG bases due to the e-liquid being too thick to wick correctly in most electronic cigarettes. Our VG e-liquids work just fine in almost any electronic cigarette.
What is the difference between the two e-liquid lines?
The standard Virgin Vapor line is created using USA extracted nicotine and organic flavors in a base of organic ethyl alcohol. The Absolute line uses the same USA-extracted nicotine found in the Virgin Vapor line but a different line of flavorings that do not contain any alcohol. Please choose from the Absolute line if you would prefer an alcohol-free e-liquid.
Please note that some organic flavors can interact with the plastic of some electronic cigarette tanks causing it to melt or crack. This is due to the real fruit acids found in organic flavors. Please use caution when using organic flavors in tanks.
Do you ship to other countries?
Yes. All international orders are shipped via FedEx or via USPS International. FedEx provides the most secure shipments available, with full tracking and customer service options. FedEx shipping requires a street address instead of a PO Box address for delivery. We actively work with FedEx to update our shipping forms and codes to enable safe and final shipment to countries outside the U.S.
However, due to currently fluctuating international laws and regulations, as they pertain to the e-cigarette industry and nicotine products, we cannot guarantee shipment to any country outside the U.S. that does not have set laws, clearly defined, for import. If you are aware of restrictions for the import of e-cigarettes or e-cigarette liquid into your country, you are assuming the risk of this order being stopped at customs in your country. Virgin Vapor cannot be responsible for packages held, tampered with, or refused at customs. There are no refunds or replacements for orders lost after leaving the United States or confiscated by the customs department in your country. We do not calculate, charge or assume charges for VAT, duty or import taxes for international shipments.
We do not ship to countries that have banned the sale and import of all e-cigarette hardware, e-cigarette accessories and e-cigarette liquid. Please check your local country regulations prior to ordering.
What do you recommend I buy to get started?
Whether you're new to e-smoking or are ready to upgrade to a more serious set up, one of our Starter Kits will fit your needs. The Easy Electronic Cigarette Starter Kit is great for beginners. It’s inexpensive and will let you take vaping for a test drive without investing a lot of money. If you’re a bit more serious, our EVOD Starter Kit comes with two batteries, allowing you to vape with one while the other is charging. It's also sleek, well-designed, and comes with great instructions. For more experienced vapors we suggest the Nautilus Spinner Starter Kit or the Mini Kanger Protank Twist Kit. They add variable voltage and a more complex vaping experience. On the other hand, if you're looking for something more stylish, be sure to check out our Blue China Flower starter kit, our Marilyn and Audrey starter kit or our Engraved Copper and Steel starter kit. All these beautiful kits come with a free 4 mL bottle of e-liquid in your choice of flavor and contain everything you need to get started.
We also recommend you pick up some extra e-liquids in a variety of flavors to start to discover what you like. Remember, everyone’s tastes are different and you might be surprised by the flavors you end up falling in love with. For long term use, you'll want to purchase spare batteries and cartomizers as these items need to be replaced from time to time and it's never fun to be caught unprepared.
Remember, there is no one kit or one flavor that suits everyone. If there was, we would only sell one item! Individual preferences vary greatly and it can take a bit of experimentation to find what you like best. We only carry the most highly rated, name brand products available that have been used and loved by many vapers. So take a look at what we have to offer and start your own journey of discovery!
If you have any questions, don't hesitate to contact us at: firstname.lastname@example.org (click the green support tab on the left). Our representatives will be more than happy to help you out!