Frequently Asked Questions
Because we’re California folk, we believe everything is better when it’s organic! At Virgin Vapor we use only third party certified organic flavorings and organic and pharmaceutical grade vegetable glycerin and our facility is a certified organic handling facility. Our e-liquids do not contain any artificial flavorings, artificial colors, artificial sweeteners or any other additives. They are also vegan, GMO-free and contain no sugar or gluten.
While many of our customers come to us for the benefits of going organic, they often don't realize until they taste our e-liquids that organic also just tastes better. If you're used to fake tasting flavors with a chemical aftertaste, you are in for a treat. Virgin Vapor flavors taste just like nature intended!
What are your ingredients?
As users of our own products, we are very particular about what goes into our e-liquid. We believe artificial flavors, artificial colors, artificial sweeteners and other nasty chemicals don't belong in our food, and certainly don't belong in our e-liquid! We disclose every ingredient on each product page so you know exactly what you are vaping.
Our ingredients are simple:
- pharmaceutical grade Kosher nicotine
- organic pharmaceutical grade vegetable glycerin
- pure, distilled water
- certified organic flavors
Some of our organic flavors come in an organic ethyl alcohol base. If you would prefer an alcohol free e-liquid, please order from our Absolute line. On request, we also offer a propylene glycol/vegetable glycerin mix. Our nicotine is 100% USA made from handpicked tobacco leaves grown in North Carolina.
Our e-liquids have tested free of diethylene glycol (DEG) as well as the heavy metals mercury, lead, chromium and cadmium and we adhere to AEMSA’s strict protocols with regular laboratory testing for diacetyl and pentanedione. To top it all off, we package in glass, not plastic, to prevent chemicals such as BPA leaching into your e-liquid.
While all of these things cost us a bit extra, we simply do not skimp when it comes to quality. We promise, you will taste the difference!
What quality controls do you have in place?
Our e-liquids are manufactured in the USA in a dedicated e-liquid laboratory at our commercially zoned facility. We employ a chemist full time in our laboratory to oversee all aspects of product creation, testing and quality control.
We are proud members of AEMSA, the American E-liquid Manufacturing Standards Association, and adhere to their high standards for product quality, safety protocols, regular laboratory testing and good product stewardship. We are completely dedicated to providing the highest quality e-liquids that meet the most rigorous industry standards and are currently undergoing the process of formal certification by AEMSA.
Our facility has been physically inspected by both OSHA and our local Environmental Health Department and our protocols, safe handling procedures, mixing logs, proper use of safety equipment, proper labeling and disposal of hazardous materials were all reviewed during these on-site inspections.
In addition, during our certification as an organic handling facility, our batch traceability protocols were verified. Batch traceability enables us to trace every batch of every individual ingredient we use through our entire production line. That information is then tied to every bottle of e-liquid we produce using the batch number.
Is your vegetable based e-liquid propylene glycol free?
Yes! Our VG based e-liquid is 100% propylene glycol free. Many e-liquids are advertised as being vegetable glycerin based, yet they still contain propylene glycol. This is because the majority of flavorings used in most e-liquids come in a propylene glycol base, so you're still inhaling the propylene glycol added with the flavorings. Our flavorings do not contain PG, giving you a true, 100% propylene glycol free e-liquid.
We custom thin our VG based e-liquids with pure, distilled water in order to mimic the thinner viscosity of PG. This prevents the problems many users experience with VG bases due to the e-liquid being too thick to wick correctly in most electronic cigarettes. Our VG e-liquids work just fine in almost any electronic cigarette.
What is the difference between the two e-liquid lines?
The standard Virgin Vapor line is created using USA extracted nicotine and organic flavors in a base of organic ethyl alcohol. The Absolute line uses the same USA-extracted nicotine found in the Virgin Vapor line but a different line of flavorings that do not contain any alcohol. Please choose from the Absolute line if you would prefer an alcohol-free e-liquid.
Please note that some organic flavors can interact with the plastic of some electronic cigarette tanks causing it to melt or crack. This is due to the real fruit acids found in organic flavors. Please use caution when using organic flavors in tanks.
Do you ship to other countries?
Yes. All international orders are shipped via FedEx or via USPS International. FedEx provides the most secure shipments available, with full tracking and customer service options. FedEx shipping requires a street address instead of a PO Box address for delivery. We actively work with FedEx to update our shipping forms and codes to enable safe and final shipment to countries outside the U.S.
However, due to currently fluctuating international laws and regulations, as they pertain to the e-cigarette industry and nicotine products, we cannot guarantee shipment to any country outside the U.S. that does not have set laws, clearly defined, for import. If you are aware of restrictions for the import of e-cigarettes or e-cigarette liquid into your country, you are assuming the risk of this order being stopped at customs in your country. Virgin Vapor cannot be responsible for packages held, tampered with, or refused at customs. There are no refunds or replacements for orders lost after leaving the United States or confiscated by the customs department in your country. We do not calculate, charge or assume charges for VAT, duty or import taxes for international shipments.
We do not ship to countries that have banned the sale and import of all e-cigarette hardware, e-cigarette accessories and e-cigarette liquid. Please check your local country regulations prior to ordering.
If you have any questions, don't hesitate to contact us at: firstname.lastname@example.org (or click the green support tab on the left). Our customer service agents will be more than happy to help you out!