Frequently Asked Questions
In an article for the CASAA, Kristin Noll-Marsh wrote, "Artificial food flavorings are often called 'the great unknown' when it comes to electronic cigarettes. While all flavorings are FDA‐approved for human consumption, very little is known about the short or long‐term health effects of the inhalation of the ingredients in artificial flavors." At Virgin Vapor we only use USDA certified organic flavorings. Our e-liquids do not contain any artificial flavorings, artificial colors, or artificial sweeteners of any kind.
While many of our customers come to us for the benefits of going organic, they often don't realize until they taste our e-liquids that organic also just tastes better! If you're used to fake tasting flavors with a chemical after taste, you are in for a treat! Virgin Vapor flavors taste like nature intended!
What are your ingredients?
As users of our own products, we are very particular about what goes into our e-liquid. Many e-liquids available today contain artificial flavors, artificial colors, artificial sweeteners and other nasty chemicals. We believe artificial flavors, colors, and sweeteners don't belong in our food, and certainly don't belong in our e-liquid!
Our ingredients are simple: nicotine, organic vegetable glycerin, distilled water and certified organic flavors. Some of our organic flavors come in an organic ethyl alcohol base. If you would prefer an alcohol-free e-liquid, please order from our Absolute line. On request, your e-liquid will also contain propylene glycol. Our e-liquids NEVER contain artificial colors, artificial flavors, artificial sweeteners or any other additives.
Our e-liquids tested completely free of diethylene glycol which was not detected in any concentration in an independent laboratory test. We also tested for heavy metals with spectacular results. Mercury was not detected in any concentration despite a sensitive detection limit of 0.006 parts per million. Similarly, lead, chromium and cadmium were not detected in any concentration. Arsenic was just barely detectible at 0.035 parts per million, an extremely minute concentration.
All of our ingredients are made in the U.S.A. No part of our e-liquid is manufactured in China because, while China produces many wonderful products, we do not feel the quality control is reliable enough for inclusion in a Virgin Vapor e-liquid. Our nicotine is 100% U.S.A made from hand picked tobacco leaves grown in North Carolina. We never use nor have in our e-liquid kitchen any nicotine over 48 mg for the safety of both our customers and ourselves. All of our flavorings are third party certified organic. They do not contain nuts, gluten or sugar and are both vegan and Kosher. We also package in glass, not plastic, to prevent chemicals such as BPA leaching into your e-liquid. While all of these things cost us a bit extra, we simply do not skimp when it comes to quality. We promise, you will taste the difference!
What quality controls do you have in place?
Our e-liquids are hand mixed in the USA in a dedicated e-liquid laboratory at our commercially zoned facility. We wash all utensils in an industrial stainless steel sink, separating PG, VG and nicotine to prevent cross contamination for our customers who are allergic to certain components or are looking for a nicotine-free option. Our e-liquid kitchen is never used for anything else but making e-liquids in order to guarantee purity and cleanliness.
Our facility has been physically inspected by OSHA and our local Environmental Health Department. Our protocols, safe handling procedures, mixing logs, use of proper safety equipment and proper labeling and disposal of hazardous materials were all inspected and reviewed to the satisfaction of both of these agencies. We have also modeled our laboratory procedures based on the standards set by AEMSA, the American E-liquid Manufacturing Standards Association, and are in the process of obtaining certification by AEMSA.
Is your vegetable based e-liquid propylene glycol free?
Yes! Our VG based e-liquid is 100% propylene glycol free. Many e-liquids are advertised as being vegetable glycerin based, yet they still contain propylene glycol. This is because the majority of flavorings used in most e-liquids come in a propylene glycol base, so, even if the e-liquid is vegetable glycerin based, you're still inhaling propylene glycol added with the flavorings. Our flavorings do not contain PG giving you a true, 100% propylene glycol free e-liquid.
We will make your e-liquid with a mix of VG and PG upon request. Just chose your desired ratio from the drop down menu.
What is the difference between the two e-liquid lines?The standard Virgin Vapor line is created using USA extracted nicotine and organic flavors in a base of organic ethyl alcohol. The Absolute line uses the same U.S.A. extracted nicotine found in the Virgin Vapor line but a different line of flavorings that do not contain any alcohol. The Absolute flavor line is ultra pure and highly concentrated.
Please note that some organic flavors can interact with the plastic of some electronic cigarette tanks causing it to melt or crack. This is due to the real fruit acids found in organic flavors. Please use caution when using organic flavors in tanks.
Do you ship to other countries?
Yes. We have shipped to many countries around the world including Canada, the U.K., Italy, France, Germany, Australia, the Philippines and many more. However, you must be responsible for knowing the laws in your country and whether or not electronic cigarettes are permitted. All international orders are shipped via USPS. You will receive a tracking number once your order ships, however, this will only track your package until it leaves the United States. Because there is no way for Virgin Vapor to verify delivery, we do not guarantee your order will arrive and you must order at your own risk. There are no refunds or replacements for orders lost after leaving the United States or confiscated by the customs department in your country. That said, there has only been a few of packages out of many hundreds of international orders that the recipient claimed did not arrive. We have shipped to Canada, Australia, Greece, Italy, France, Spain, New Zealand, Sweden, Mexico, South Korea and dozens of other countries without any problems.
If you would like to have your package guaranteed, it must be sent via Global Express Guaranteed. This is significantly more expensive and generally starts at around $80, but I am happy to arrange this for you if you prefer. Global Express Guaranteed includes package tracking all the way to your destination and all packages are fully guaranteed and will be replaced if lost. Contact me at: email@example.com for more information.
What do you recommend I buy to get started?
If you're new to e-smoking and just want to give it a try, one of our Starter Kits is the place to begin. Our KGO Starter Kit comes with two highly rated batteries (they last all day and deliver a stronger kick than most standard batteries) and even includes a free 4 mL sample of e-liquid in your choice of flavor. With our ViVi Twist Starter Kit, you will receive a deluxe kit that gives you the ability to play with the voltage, creating a warmer or cooler vape, more or less flavor and even the ability to control the vapor produced. You'll get everything you need to get started, including a sturdy carrying case and a free 1/2 ounce of e-liquid. If you're looking for something more stylish, we can also hook you up. Check out our Blue China Flower starter kit, our Disco starter kit or our Embossed Paisley Starter Kit. All these beautiful kits come with a free 4 mL bottle of e-liquid in your choice of flavor and contain everything you need to get started. We also recommend you pick up some extra e-liquids in a variety of flavors to start to discover what you like. For long term use, you'll want to purchase spare batteries and cartomizers as these items need to be replaced from time to time and it's never fun to be caught unprepared!
Remember, there is no perfect kit for everyone. If there was, we would only sell one kit! Individual preferences vary and it can take a bit of experimentation to find what suits you. We only carry the most highly rated, name brand products available that have been used and loved by many vapers so take a look at what we have to offer and start your own journey of discovery!
If you have any questions, don't hesitate to contact us at: firstname.lastname@example.org. Kitty will be more than happy to help you out!
What nicotine level should I pick?
If you are new to e-smoking, you will want to experiment to see what is right for you. Everyone is different and not everyone will use electronic cigarettes in the same way. For example, you may find that you like to puff on your e-cigarette only infrequently, using it much the same way you might have previously taken a cigarette break every so often throughout the day. If so, you may prefer a higher nicotine level. Other users may find they like to puff frequently throughout the day and don't need as high a nicotine level. Some people like to switch the nicotine level around according to their needs, using, for example, a higher nicotine level first thing in the morning to get going, then going down to a lower level throughout the day, and back up for an after dinner smoke with a glass of wine.
Your nicotine level will also be influenced by how heavy a smoker you were when you smoked cigarettes. A pack a day smoker will probably want to start with a medium to extra high level of nicotine, which an occasional user will probably only need a lower level.